Terms & Conditions – Diyana.lk (Sri Lanka)

Last Updated: November 2025

Welcome to Diyana.lk, your trusted online fashion store in Sri Lanka. By accessing or using our website, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities when shopping with us.

1. Introduction

Diyana.lk operates as an online fashion platform offering clothing, accessories, and lifestyle products. By using our services, you acknowledge that you are either 18 years or older or using the website under the supervision of a responsible adult.
These Terms apply to all visitors, customers, and users of the website.

2. Product Information & Descriptions

We aim to provide accurate product descriptions, images, and details.
However:

  • Colours may vary based on screen/display settings.
  • Sizes may differ slightly due to manufacturing variations.
  • Product availability may change without notice.

We reserve the right to modify or remove products without prior notification.

3. Pricing & Payments

  • All prices listed on Diyana.lk are in Sri Lankan Rupees (LKR).
  • Prices may be updated without prior notice.
  • Accepted payment methods include:
    • Cash on Delivery (COD) – available for selected areas
    • Bank Transfer
    • Online payment gateways (when enabled)

Diyana.lk is not responsible for any additional bank or service-provider fees.

4. Orders & Confirmation

Once an order is placed, you will receive confirmation via email or SMS.
Orders may be cancelled by Diyana.lk in cases such as:

  • Out-of-stock items
  • Incorrect pricing or product information
  • Suspicious or fraudulent activity

Customers must provide accurate personal and delivery information. We are not responsible for delays caused by incorrect information.

5. Shipping & Delivery

  • We deliver island-wide using verified courier partners.
  • Delivery usually takes 5–20 working days depending on your order and location.
  • Delivery charges vary by region and order size.

Delays caused by courier agencies, weather conditions, or unforeseen circumstances are beyond our control.

6. Returns, Exchanges & Refunds

Eligibility Criteria

You may request a return or exchange if:

  • The product is unused, unwashed, and unworn
  • All tags and packaging are intact
  • A request is submitted within 3 days of receiving your order

Not Eligible for Return/Exchange

  • Discounted or sale items
  • Accessories (jewelry, cosmetics, undergarments, etc.)
  • Custom-made or altered products

Process

  1. Contact us via WhatsApp or email with photos of the product.
  2. Upon approval, return the item using a courier service.
  3. Return shipping costs must be covered by the customer unless the product is defective.

Refunds, where applicable, may be issued as store credit or bank transfer after inspection.

7. Order Cancellation

Customers may cancel orders before the item is dispatched.
Once an order has been shipped, cancellations will not be accepted.

8. Intellectual Property Rights

All images, content, designs, graphics, and branding on Diyana.lk are the exclusive property of Diyana.lk.
Copying, reproducing, or distributing any content without permission is strictly prohibited.

9. User Responsibilities

Users agree not to:

  • Engage in illegal activities using the site
  • Attempt to damage or interfere with website functionality
  • Impersonate others or provide misleading information

10. Limitation of Liability

Diyana.lk is not responsible for:

  • Indirect or consequential damages
  • Losses due to misuse of products
  • Delays or issues caused by third-party services such as courier companies or payment providers

All use of the website is at your own risk.

11. Privacy & Data Protection

We collect and process personal information as described in our Privacy Policy.
Your data will not be shared with unrelated third parties except where required for delivery or payment processing.

12. Updates to Terms

We may revise these Terms & Conditions without prior notice.
All updates will be posted on this page, and continued use of the site indicates acceptance of the updated terms.

13. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka.
Any disputes shall be settled in Sri Lankan courts.

14. Contact Information

For questions, concerns, or support, please contact:

Diyana.lk Customer Support
Email: info@diyana.lk
Phone/WhatsApp: +94 702885022