HOTLINE: +94 702 88 50 22
Email: infoa@diyana.lk

1. Exchange Policy

  • You have 3 days from the delivery date to request an exchange for online purchased items.
  • Items must be in original condition with tags intact.
  • Discounted or sale items are not eligible for exchanges.
  • You can exchange your item for:
    • A defect item
    • A different Size
  • Online exchanges typically take 7–10 working days to process.
  • If your Item is customized, there will be no exchange.

2. Refund Policy

In the unlikely event that an item is:

  • Damaged or defective, or
  • Different from what you ordered

We will process a refund and arrange courier pick-up free of charge.

  • Refunds are usually processed within 10 working days after receiving your parcel at our warehouse.
  • Refunds will be made as follows:
    • Paid Orders: Refund credited to the original payment card
    • COD Orders: Refund credited to a bank account assigned to the original customer
  • You will receive a refund confirmation email once the process is completed.
  • Funds typically clear into your account within 3–5 working days, depending on your bank.

3. Important Notes

  • All exchanges/returns must be arranged via email or hotline before visiting the outlet or sending items back.
  • Items must be returned in fully resalable condition. We reserve the right to refuse any refund/exchange for items that do not meet this standard.
  • Change of delivery address is not allowed once the package has been shipped.
  • Any remaining balance for exchanged items must be paid in cash at the time of exchange.