Privacy Policy – Diyana.lk

Welcome to Diyana.lk. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our online fashion store, which operates on the WordPress and WooCommerce platforms. By using Diyana.lk, you agree to the terms outlined in this policy.

Information We Collect

When you make a purchase, register for an account, or contact us through our website, we may collect personal information such as your name, email address, phone number, billing and shipping details, and payment information. All payments are processed securely by third-party providers such as PayHere, Stripe, or PayPal. Diyana.lk does not store your credit or debit card details.

We also collect certain non-personal and technical data automatically. This may include your IP address, browser type, device information, and pages you visit. These details help us analyze visitor behavior, improve our store performance, and enhance your browsing experience.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Send order confirmations and updates
  • Provide customer support and assistance
  • Improve our products, services, and website functionality
  • Send promotional offers and newsletters (only with your consent)
  • Comply with legal and accounting obligations

Cookies and Tracking Technologies

Our website uses cookies to improve your shopping experience. Cookies allow us to remember items in your cart, recognize returning customers, and analyze website performance. You can disable cookies in your browser settings, but certain features of the site may not function properly.

We may also use third-party cookies from tools such as Google Analytics and Meta (Facebook) Pixel to monitor traffic and advertising performance. These help us better understand user preferences and deliver relevant ads.

Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share limited information with trusted third parties that help us operate our business, such as:

  • Payment processors and gateways
  • Shipping and courier services
  • Website hosting and technical support providers
  • Analytics and marketing partners

These partners are required to maintain strict confidentiality and use your data only for authorized purposes.

Data Security

We take your privacy and data security seriously. Diyana.lk uses SSL encryption to protect all online transactions. Access to customer data is restricted to authorized staff, and our systems are regularly monitored for potential vulnerabilities. While we take every precaution, please note that no online transmission is completely secure.

Your Rights and Choices

You have full control over your personal information. You may request to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Delete your personal information
  • Withdraw consent for marketing communications
  • Receive a copy of your data in a portable format

To exercise these rights, please contact us at support@diyana.lk. We will respond promptly to your request.

WooCommerce and Plugin Data

Our store is powered by WooCommerce, which securely stores customer and order data within our WordPress database. Other plugins—such as contact forms, email marketing tools, or analytics services—may collect limited data. We only use reputable plugins that comply with WordPress security and data protection standards.

Data Retention

We retain your information only as long as necessary to fulfill orders, meet legal requirements, and provide customer service. When data is no longer needed, it is securely deleted or anonymized.

External Links

Our website may include links to third-party sites such as social media pages or partner brands. Diyana.lk is not responsible for the privacy practices or content of these external websites.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in technology, regulations, or business practices. Any updates will be posted on this page with an updated effective date. We encourage visitors to review this page regularly to stay informed about how we protect your information.

Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy or how your data is handled, please contact us:

Thank you for choosing Diyana.lk. Your privacy, trust, and satisfaction are always our top priorities.